Terms and Conditions

These general terms and conditions govern the relationship between the trader, hereinafter referred to as the SUPPLIER, and the customers, hereinafter referred to as USERS, of the online seed shop available at seeds.sellantoshop.dev.

I. Subject matter

Art. 1. These general terms and conditions are intended to govern the relationship between the Supplier and the Users of the e-commerce platform in connection with the conclusion and performance of distance sales contracts for seeds and planting material.

II. Supplier details

Art. 2. (1) Information pursuant to the Electronic Commerce Act and the Consumer Protection Act:

(2) Supervisory authorities:

• Consumer Protection Commission — Sofia 1000, 4A Slaveykov Sq., tel. 0700 111 22, kzp.bg.
• Commission for Personal Data Protection — Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd., tel. 02/915 35 18, cpdp.bg.
• Bulgarian Food Safety Agency — oversight of trade in seed and planting material, babh.government.bg.

III. Features of the platform

Art. 3. The platform is available at https://golden-seed-market.sellantoshop.dev and through it Users are able to:

1. register and create an account;
2. browse the goods, their characteristics, prices and delivery terms;
3. conclude sale and delivery contracts with the Supplier for the goods offered on the platform;
4. make payments in connection with the contracts concluded;
5. receive information about new goods;
6. make electronic statements in connection with the conclusion and performance of contracts;
7. be notified of their rights arising from the law;
8. exercise their right of withdrawal under the Consumer Protection Act.

Art. 4. The contract is concluded in Bulgarian and is stored in the Supplier’s database.

Art. 5. Users have the right to correct errors in the information entered no later than when making the statement to conclude the contract.

IV. Registration

Art. 6. (1) The User may shop with or without registration. When registering, the User chooses a username and a password for remote access.

(2) By clicking the button to complete the order, the User declares that they have read these general terms and conditions and undertakes to comply with them.

(3) The Supplier confirms the order by email.

(4) When registering and when placing an order, the User undertakes to provide accurate and up-to-date details and to update them promptly if they change.

V. Technical steps for concluding the contract

Art. 7. The contract is concluded using the following procedure:

1. selecting one or more of the goods offered and adding them to the basket;
2. providing details identifying the User;
3. providing delivery details;
4. choosing the method and time of payment;
5. confirming the order.

VI. Prices and payment

Art. 8. (1) All prices on the platform are in euro (EUR) and are inclusive of VAT.

(2) The delivery price is not included in the price of the goods and is stated separately before the order is confirmed.

(3) Where a price reduction is announced, the lowest price applied during the 30 days before the reduction is also stated, in accordance with Art. 66a of the Consumer Protection Act.

Art. 9. Payment is made by cash on delivery upon receipt or by bank transfer.

VII. Right of withdrawal

Art. 10. (1) A User who is a consumer has the right to withdraw from the contract without giving any reason and without owing compensation or a penalty, within 14 calendar days of the date on which they or a third party nominated by them accepted the goods (Art. 50 of the Consumer Protection Act).

(2) The right is exercised by an unequivocal statement sent to the Supplier’s address or email. The standard withdrawal form may be used, but this is not mandatory.

(3) Where the right of withdrawal is exercised, the Supplier refunds all amounts received from the consumer, including the cost of standard delivery, within 14 days of the date on which it was informed of the withdrawal (Art. 54(1) of the Consumer Protection Act). If the consumer has chosen a delivery more expensive than the cheapest standard one, the difference is not refunded.

(4) The Supplier may withhold the refund until it has received the goods or until the consumer provides proof that they have sent them back (Art. 54(3) of the Consumer Protection Act).

(5) The direct costs of returning the goods are borne by the consumer (Art. 55(3) of the Consumer Protection Act). The goods must be returned within 14 days of notification of the withdrawal.

(6) The consumer is liable only for any diminished value of the goods resulting from handling them in a way other than what is necessary to establish their nature, characteristics and proper functioning.

(7) The right of withdrawal does not apply to sealed goods that have been unsealed after delivery and cannot be returned for hygiene reasons, nor to goods made to the consumer’s specifications (Art. 57 of the Consumer Protection Act).

VIII. Conformity and complaints

Art. 11. (1) The Supplier is liable for any lack of conformity of the goods with the contract which exists at the time of delivery and becomes apparent within two years of delivery, in accordance with the Act on the Provision of Digital Content and Digital Services and the Sale of Goods.

(2) A complaint is made orally or in writing to the correspondence address or the Supplier’s email. When making a complaint, the consumer states the subject of the complaint, the preferred remedy, the amount claimed and a contact address.

(3) The consumer attaches the documents on which the claim is based: receipt, invoice, reports or others.

Art. 12. (1) The User should inspect the goods on receipt. Every parcel is sent with the “inspection” option.

(2) Obvious non-conformities and damage in transit must be reported immediately — ideally in the presence of the courier, with a report.

IX. Delivery

Art. 13. (1) Delivery is made through the couriers Econt and Pigeon Express to an address or to a courier office.

(2) The delivery time is determined when the contract is concluded. If no time limit is set, delivery is made within 30 calendar days of the order being sent (Art. 48 of the Consumer Protection Act).

(3) If the Supplier cannot perform the contract because it does not have the goods ordered, it notifies the User and refunds the amounts paid.

X. Seeds and planting material

Art. 14. (1) The Supplier complies with the requirements of the Seed and Planting Material Act and the secondary legislation implementing it regarding labelling, packaging and trade in seeds.

(2) The stated germination rate is measured for the specific batch and is valid when stored in a dry, dark and cool place. The batch number is marked on the packaging and on the page of each product.

(3) Emergence and yield depend on the soil, climate, sowing depth, watering and care after sowing — circumstances beyond the Supplier’s control. Therefore the Supplier is not responsible for the final result of cultivation, but is responsible for the conformity of the seeds supplied with the stated variety, batch, quantity and germination rate.

(4) The sowing and growing recommendations published on the product pages are indicative.

XI. Protection of personal data

Art. 15. (1) The Supplier processes Users’ personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation) and the Personal Data Protection Act.

(2) The data is collected to fulfil the order, to issue documents and to comply with legal obligations, and is retained for the period set by law.

(3) The User has the right of access, rectification, erasure, restriction of processing, portability and objection, as well as the right to lodge a complaint with the Commission for Personal Data Protection.

(4) Details are in the Privacy Policy and in the Cookie Policy.

XII. Dispute resolution

Art. 16. (1) The parties resolve disputes between themselves through negotiation.

(2) The consumer may apply to the Consumer Protection Commission or to a conciliation committee under the procedure of the Consumer Protection Act.

(3) The consumer may also use the European online dispute resolution platform: ec.europa.eu/consumers/odr.

(4) Matters not settled here are governed by the provisions of Bulgarian law.

XIII. Amendments to the general terms and conditions

Art. 17. (1) The Supplier may amend these general terms and conditions by publishing the amendment at this address.

(2) For orders already placed, the terms in force at the time of the order apply.